(Bumped, further information added below)

If you haven't yet recieved your kit, you don't need to worry about these fixes. If you have recieved your kit, please read though the below to understand the problem. If you have done that and are in anyway unsure how to proceed, please submit a request and we'll help you individually. Don't plug in the battery until you have worked it out or got help from us!

Following extensive testing throughout the night we have found that the thermal insulation that the ESC manufacturer used is failing on several peoples ESCs.  We apologise for this issue, and will work with the manufacturer to ensure that this is not a problem in the future.

This manifests itself worse with a telemetry pack installed but may affect some standard users too. We will be rectifying this issue before we ship the remaining units.

For everyone who currently has their R10 Kit, we strongly advise that you follow the video below to help prevent part failure, BEFORE you connect the battery again.  See the following video:

We are continuing the production of the remainder of the instructional videos.  The shipping of the remaining R10 units will be delayed by one or two days as we rectify this problem.

UPDATE

It looks like in some rare cases, there are double shorts to the now isolated ESC heat spreader. These are hard to deal with, please IMMEDIATELY unplug your battery if you smell or see anything unusual near any of the ESCs. If you are able to electrically test your ESCs, please test that none of the wires have low resistance between them.

To explain the problem, Yuan has produced a video:

We are considering changing ESC manufacturer if they cannot make the necessary alterations to their assembly process.
We are electrically testing all ESCs that we have modified, before we ship.

We must once again thank you for your patience and understanding over this problem.

Best wishes,

Henry and the UAir Team

UPDATE 2

After trying out several solution, it appears that the best method is to cut the heat spreader down to size to avoid any possible shorting.  We will be doing this on ESCs being shipped out.

UPDATE 3

To answer questions some have asked about why we did not notice this problem during prototyping, this image shows why.  The ESCs we received as samples from the same manufacturer look different.  Notice how the solder blobs are on the other side of the board, where they don't risk contacting the heatsink.  This is an issue we need to take to the manufacturer to have it sorted.

New Thalamus Firmware:

thalamus_180.zip

Please remember to recalibrate the Magnetometer after loading new firmware versions.  And please be aware that loading new firmware versions will reset all parameters to the defaults for this firmware version.

Key new features/fixes:

• Ultrasound enabled (mapped to AUX/CH5 switch)
• Simplicity mode enabled (see below for how to enable/disable)
• Take-off slopping fixed (solves the tendency for the R10 to not take-off vertically)
• Auto-land improved (reduces the chance of accidental auto-throttle-cut near ground)
• Short Gyro calibration on arm

See below for more details.

Hello All.

To streamline the support process please always do the following:

To Submit Requests for Technical Assistance:

Go to: Submit A Request
Fill out the request, you don't need to provide an address.

To Submit Requests for Sales (Spare Parts Et.c.):

Email: sales@uair.co

This is the fastest way to contact us, we can't guarantee to get back to you otherwise, though we'll certainly do our best!
Thank you to all those who have already been using the system, and thank you for your patience too, we'll be getting in touch soon if we haven't already.

Hi UAir Community!

We had a great opportunity to sit down with Daniel Terdiman of CNET and discuss R10. Check out the article, “You very own drone, to follow you home.”

Thank you for helping R10 takeoff. 

Enjoy,

UAir Team

Sorry to all of you who have received your R10 units and not found any firmware to fly it with.  Here is the basic firmware while we go stress-test the advanced features such as ultrasound hold, simplicity mode, and low-battery warning.

thalamus_169o.zip

Please use with caution.  Henry will be stress-testing this code to ensure there are no bugs.From here on in, we will be regularly releasing R10 with new features.  After this weekend of stress-testing the code, we will be able to release an update that contains ultrasound and simplicity mode features, we will also be releasing the firmware for Hypo and Hpyx which enables telemetry.

The UAir Developer and Support Community is finally live! This website is the place for collaboration, R10 Quadrotor and UAir project support, and connectivity with world-wide UAir community members, who are working together to catalyze a revolution in robotics. With your support we're collectively going to push the limits on what's accessible and begin to take huge strides in the consumer aerial craft capabilities.

The UAir blog will begin to replace the role that Kickstarter Updates filled since the R10 Quadrotor project began. We are getting ready to launch the Beacon controller. Thank you to those of you who have backed this project. We are about to share even more details as the first prototype nears completion. 

We're also getting close to sharing some exciting news about UAir, the Team, and the company's future. Our next big leap forward in aerial robotics is just around the corner. A lot has happened since we went live on Kickstarter with R10 in the fall. It's been a learning experience, and we're looking forward to investing all we've learned with you in the next project. We can't wait to begin sharing our plans, getting your feedback as R10 ships, and continuing to build this company and community. Together we aim to build products that will be useful, disruptive, and truly drive robotics and connected devices forward. The competition is fierce but with your support, this is going to be an exciting ride.

Max and the Team